Shipping policy
Our goal is to ship your order within 5-7 business days from receipt, but this can vary based on order volume or stock supply. Often it is much quicker, but sometimes it can be longer. If there are unusual delays with your order production, we will contact you via email you provided to let you know.
You should receive a confirmation email once your order is placed which contains your order details. If you do not receive this email, please check your spam folder!
Once your order ships you should receive another email that includes a tracking number. All US orders are sent via First Class mail with tracking, and typically take 3-5 days for delivery by the post office. We are located in Hastings, NE, so the length of time for delivery depends on your location relative to us.
Orders outside of the US are sent via First Class International. Tracking is provided by the USPS while the package is in the US but may not be available once the package leaves the country.
We ship all of our products in cushioned bubble envelopes, but sometimes damage does happen! If you notice any defects when you receive your package, please let us know as soon as possible so that we can make it right!
Tracking your shipment
We use USPS for all of our shipping.
Here is a link for you to tracking your package.
Shipping update for COVID-19
We are still shipping packages as normal during the COVID-19 crisis, however, USPS delivery times are currently longer than usual. This is outside of our control, but we will provide you with a tracking number so that you can follow the status of your order.
International delivery in particular may be delayed due to flight cancelations and government restrictions. Australian Post has published the following shipping update: international shipping delays. In addition, the US Postal Services has posted a list of countries with service disruptions. We are unable to send packages to countries on that list.